Terms of Service

Two different things share the name flanner, and only one of them is covered here.

• The client — the CLI, the MCP server and the local web UI — is open source under the MIT licence. You may use, modify and redistribute it on those terms. It needs no account, and we are not a party to how you use it.
• Flanner Mesh is a hosted service that manages accounts, devices and access for a team. These terms cover that service.

Where the two disagree about the client, the MIT licence wins. Nothing here removes a right that licence grants you.

There is no password. You sign in with a link sent to your email address, and each machine you add holds a key it generated itself. Keeping access to that address, and to those machines, is your responsibility.

You must be able to form a binding contract to open an account, and you must give an address you actually control. If you open an account for an organisation, you confirm you may bind it.

We claim no ownership of anything you write. Plan content lives on your machines and syncs between them directly. The service never receives it, so there is nothing here for us to licence, publish or train on, and no clause below should be read as granting us any of that.

What we do hold is described in the Privacy Policy: your email address, your team's membership, the public half of each device key, and a record of administrative actions.

Using the service means following the Acceptable Use Policy. It is short, and it is part of this agreement.

Every Mesh plan starts with a 30-day trial. We take a card before your account is created, and charge nothing until the trial ends. Cancel before then and you are not charged.

Personal Mesh is for one person and costs $9 per month, or $90 per year. Team Mesh costs $19 a seat per month, or $190 a seat per year. Both are billed in advance.

Where our payment provider can only save a card by charging it, we charge $2 at sign-up. It comes off your first bill. If you cancel during the trial, or do not finish signing up, we refund it.

A seat is a member who has accepted an invitation. Inviting somebody costs nothing until they accept. On a monthly plan, a seat added mid-cycle is free until the next renewal. On a yearly plan, it is charged for the part of the year that is left. A seat removed mid-cycle lowers your next bill and is not refunded.

Moving up a plan, or from monthly to yearly, takes effect at once, and we charge the difference for the time that is left. Moving down, or from yearly to monthly, takes effect at the end of the period you have paid for.

If a payment fails, we retry it and tell you each time. Sync keeps working for 14 days while you fix it, then pauses. After 30 days the subscription is cancelled. Nothing on your machines is affected.

Card details are handled by our payment provider, Paystack or Stripe. We never see them. We keep only the reference the provider gives us for charging the card you chose. Taxes are your responsibility unless we are required to collect them.

Cancel whenever you like, from the billing page in your console. A monthly plan runs to the end of the period you have paid for, and you can undo the cancellation until then. A yearly plan ends when you cancel, and the unused months are refunded as the Refund Policy sets out.

Nothing local is ever taken away. When a subscription ends, team sync stops. Your plans, their full history, the CLI, the MCP server and the local web UI keep working exactly as before. We do not delete, encrypt, lock or withhold anything on your machines, because we could not: it was never ours to reach.

An organization with no paid subscription is on the free plan. That includes one whose trial or subscription has ended. The free plan includes Flanner Curb's team features: agent policy, device reports, alerts and commit attribution. It does not include syncing between devices, the relay or messages.

Workspace roles are kept, so resuming a subscription restores what was there rather than starting over.

We may suspend an account that breaks the Acceptable Use Policy, does not pay, or is being used in a way that threatens the service for other people. Where the problem can be fixed we will say what it is and give you a chance to fix it first, unless doing so would prolong harm to somebody else.

We do not promise the service will be available at any particular time. There is no SLA on these plans.

One consequence is worth stating plainly, because it is the reason the product is built this way: an outage here does not stop you working. Entitlements are signed and verified offline, so devices keep syncing with each other while we are down, until the entitlement they hold expires.

We may change the service. If we remove something you are paying for, or change these terms in a way that materially disadvantages you, we will give notice by email to the address on the account before it takes effect, and you may cancel and receive a refund for the unused remainder.

Routine changes are published here with a new date at the top.

The service is provided as is. To the extent the law allows, Flanner is not liable for indirect or consequential loss, and total liability for any claim is limited to what you paid in the twelve months before it arose.

Nothing here limits liability that cannot lawfully be limited, including for fraud or for death or personal injury caused by negligence.

See also the Disclaimer, which explains what the freshness and review features are and are not.

These terms are governed by the laws of Kenya, and disputes are subject to the courts there.

Questions about these terms go to support@flanner.io.